Shipping policy
Every Giftmasy product is made to order — produced specifically for you after you place your order. That's what makes it personal.
1. HOW IT WORKS
DELIVERY TIME = PRODUCTION TIME + SHIPPING TIME
- Production time: From when you place your order until it's ready to ship — printed, assembled, and quality-checked.
- Shipping time: From when your package leaves our facility until it arrives at your door.
Orders can be cancelled or modified within 2 hours of placing them. After that, production begins and no changes can be made.
2. ESTIMATED DELIVERY — US
| Product | Production Time (Business Days) | Shipping Time (Business Days) |
|---|---|---|
| Candle, Mug, Canvas, Poster, Ornament | 2–3 | 8–10 |
| Tumbler, Pillow, Blanket, Apparel | 3–5 | 8–10 |
| Acrylic/Metal Sign, Photo Frame | 3–5 | 10–12 |
Free shipping on all US orders over $50.
Please note:
- Times above apply to the 48 contiguous US states only.
- Alaska, Hawaii, APO/FPO, and US Territories may take additional time and are not guaranteed within the estimates above.
- These are estimates — most orders arrive within the window, but occasional delays can happen.
- During peak seasons (holidays, Mother's Day, Valentine's Day, etc.), production may take 1–2 extra business days.
- Canvas, Poster, and Metal Sign orders cannot be delivered to a PO Box.
Shipping carrier: USPS, DHL, and other major US carriers. You'll get a tracking number by email once your order ships.
3. INTERNATIONAL SHIPPING
We ship worldwide. International orders may be subject to customs duties and local import taxes — these are the responsibility of the recipient and not included in your order total. We have no control over customs processing times.
| Product | Production Time (Business Days) | Shipping Time (Business Days) |
|---|---|---|
| Most products | 2–5 | 14–21 |
International delivery times are estimates and vary by destination. Remote locations may take longer.
4. TRACKING YOUR ORDER
You'll receive a tracking number by email once your order ships. If you haven't received one within 5 business days of ordering, reach out to us at .
5. ADDRESS ACCURACY
Please make sure your shipping address is complete and correct before checking out. We're not responsible for packages delivered to an incorrect address you provided.
Spotted a mistake? Email within 2 hours of placing your order.
Questions? We're here: · +1 (812) 510-7279
GIFTMASY LLC · 30 N Gould St Ste N, Sheridan, WY 82801