Refund policy
Every gift we make is personal — and we take that seriously. If something isn't right with your order, email us at and we'll fix it. That's a promise.
By placing an order, you agree to the terms below.
1. CANCELLATION
Changed your mind? We get it — but act fast.
You can cancel your order within 2 hours of placing it. A 30% processing fee applies to cover payment and handling costs. After 2 hours, your item enters production and can no longer be cancelled.
To cancel, email with your order number right away.
2. ORDER CHANGES
Need to fix a typo or update your address? Email within 2 hours of placing your order. After that, production has already started and we can't make changes.
Please double-check your personalization details and shipping address before checking out — every gift is made exactly as you enter it.
3. REPLACEMENT & REFUND
We stand behind every order. Our policy covers replacement and refund requests within 30 days of delivery.
Because every item is made just for you, we don't accept returns — but you never need to send anything back. We'll take care of it.
We'll send a free replacement or full refund if your item:
- Looks significantly different from the preview shown at checkout
- Arrived damaged or defective due to a production or shipping error
- Was lost in transit (when the address provided was correct)
We don't cover:
- Cancellations or disputes raised after 2 hours
- Items bought during a sale or promotion
- Errors from incorrect personalization input, wrong size selection, or skipping the preview at checkout
- Minor color variation (within 20%) between product photos and the actual item — this is normal due to screen calibration and photography lighting
4. HOW TO FILE A CLAIM
Email within 30 days of delivery. Include:
- Your order number
- A clear photo or video of the issue
- Your delivery address and contact phone number
We'll get back to you within 1–2 business days.
5. REFUND PROCESSING
Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.
Questions? We're here: · +1 (812) 510-7279